FAQs – MARAE Furniture & Home Decor Help Center

Find answers to common questions about MARAE furniture, shipping, returns, payments, and product care. Everything you need to shop with confidence.

Are your products made from sustainable or eco-friendly materials?

Many MARAE items are crafted with eco-conscious materials and responsible sourcing to support sustainable home living.

How do I care for and clean my MARAE furniture and rugs?

Use a soft cloth or vacuum for regular maintenance. Each MARAE product page includes specific care instructions for long-lasting quality.

Do you ship internationally? (e.g., Italy, Singapore, Hong Kong)

Yes, MARAE ships internationally to countries like Italy, Singapore, and Hong Kong. Shipping options are shown at checkout.

How long does delivery take for furniture and home decor items?

Most orders are delivered within 7 to 14 business days depending on your location and product type.

How can I track my MARAE order after purchase?

Once shipped, you’ll receive a tracking number via email to monitor your delivery, in real time, on our website

Are shipping fees included or calculated at checkout?

Shipping fees are transparently calculated at checkout based on your shipping address.

What is your return and refund policy for furniture and decor?

We offer easy returns within 14 days. If your item is damaged or not as expected, we’ll issue a refund or replacement.

Are shipping fees included or calculated at checkout?

Shipping fees are transparently calculated at checkout based on your shipping address.

How do I request an exchange or return for a damaged product?

Contact our support team with photos of the damaged item and your order number to begin a hassle-free return.

How do I choose the right size rug or mat for my room?

Refer to our sizing guide available on each product page. You’ll also find layout tips for bedrooms, bathrooms, and living rooms.

Do MARAE products come pre-assembled or do I need to build them?

Some furniture ships pre-assembled, while others include simple tools and instructions for easy home assembly.

What makes MARAE different from other home decor stores?

We blend affordable pricing with a high-end aesthetic, making luxury and comfort accessible for modern homes.

Where is MARAE based and where are your products sourced from?

We’re based in Europe and source our products globally, focusing on quality and design.

If your question is not answered in our Frequently Asked Questions, we ask you to contact us directly through our Contact Form. We are here to assist you with any inquiries about MARAE products, orders, or services.

Contact